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1998 Central European Internet Service Provider Survey1998 In 1998, we were approached by an international telecommunications company, and were commissioned to report on the Internet access market in Central Europe. They were considering acquiring an Internet Service Provider (ISP) which matched a specific profile. We designed and ran an online survey which was completed by invited companies in Czech Republic, Hungary and Poland. Over half the companies invited completed the survey and the respondents were mainly the company owners, directors or senior managers. As an incentive to provide information, our client agreed that a summary report could be made available not less than six months after the survey. These are the graphs and tables that compare the results from the three countries, without identifying any individual company. A case study is available about this project.
Please note: CZ=Czech Republic, HU=Hungary and PL=Poland. The numbers in brackets after the country codes in the tables and graphs refer to the number of companies who responded to the question. Core businessQ. What is your company's core business?
ServicesQ. What services does your company offer?
ProductsQ. What products does your company offer?
BackgroundQ. When did your company start?Q. When did you start providing Internet access?
SizeQ. How many people work for your company?
Disaster recovery provisionsQ. Which of the following disaster recovery provisions do you have for your communications?Table shows the percentage of companies which had the provision.
Main customer typeQ. What is your main type of customer?
New business sourcesQ. How do you get new business?Table shows the percentage that a method is used to get new business.
Quality of serviceQ. What commitment (guarantee) do you make to your customers about the quality of your service?
Guaranteed servicesQ. Which of the following services do you guarantee?
Company typeQ. What kind of company are you?
A case study is available about this project. |
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